Last Updated: June 2026
Because boostinglab.gg provides digital services and digital content, strict guidelines apply to our refund process. Please read this policy carefully before making a purchase.
1. The EU Right of Withdrawal Waiver
Under European Union consumer protection laws, consumers generally have a 14-day right of withdrawal. However, this right does not apply to digital services once they have begun.
By placing an order on boostinglab.gg and checking the mandatory consent box at checkout, you explicitly agree to the immediate performance of the service and acknowledge that you lose your right of withdrawal (refund) once the service has commenced.
2. Eligibility for Full Refunds
You are eligible for a 100% full refund to your original payment method (or store credit) under the following conditions:
You request a cancellation before a Booster has been assigned to your order or before the service has commenced.
We are unable to fulfill your order within the estimated timeframe and you choose not to wait.
We cannot find an available Booster for your specific request.
3. Eligibility for Partial Refunds
If a service has already commenced but cannot be completed, you may be eligible for a partial refund.
If you decide to cancel an ongoing order midway through, your refund will be calculated based on the percentage of the service already completed by the Booster.
(Example: If you purchased a boost for 10 boss kills, and 4 kills were completed before you canceled, you will be refunded 60% of the purchase price).
4. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
The service has been 100% completed.
Your game account is suspended, banned, or penalized by the game publisher during or after the service (as you assumed this risk per our Terms of Service).
You provided incorrect account credentials, failed to respond to our Discord team for more than 72 hours, or hindered the Booster’s ability to complete the order.
You logged into the account while a Piloted boost was actively taking place, causing a security flag or disconnection.
5. Chargebacks & Disputes
We document all services with timestamps, IP logs, and in-game screenshots (“Proof of Delivery”). If you attempt to fraudulently chargeback a completed order via PayPal or your credit card issuer, we will submit all evidence to the payment gateway. Furthermore, fraudulent chargebacks will result in a permanent ban from boostinglab.gg, and your information may be shared with anti-fraud networks within the gaming industry.
